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Delivery, Shipping & Returns | Percival Menswear


Shipping

UK DPD tracked delivery is standard and we charge £6, EU orders cost £12 and for the Rest of the World we charge £30.

For any enquiries please contact hello@percivalclo.com

Returns, Terms & Conditions

You can return goods you have ordered from us if stock is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979.

Goods must be returned / exchanged within 14 days in their original condition after this we refuse the right to accept a refund or exchange. Please fill out the refunds form, the goods are your responsibility until we receive them here so please use recorded post.

We will issue a full refund or exchange the garment (excluding original delivery charge) within 7 days after we receive the goods back. However if the garment is on sale we will issue a credit note. We do small runs that are generally never repeated and sale items means end of line.

If you wish to cancel your order you can notify us by email to hello@percivalclo.com before we have dispatched the goods to you or where goods have already been dispatched to you, by returning goods to us in accordance with the clause set out above.

The goods are your responsibility until they reach our studio, so make sure it’s folded up neatly and packaged safely.

All goods will be inspected on return. Ultimately a returned garment we will be resold, therefore products need to returned to us in an re-saleable condition, we reserve the right not to refund you if those standards are not met. Items for return should be complete with all swing tags & packaging

Goods should be returned to Percival Menswear, Unit 26, 86 Mainyard, Wallis Road, Hackney Wick, E9 5LN. Please complete the returns form and use the sticker provided.

 

 

Privacy Policy

As of 25 May 2018, we're aligning with the European Union's new General Data Protection Regulation (GDPR). 

This Policy explains when and why we collect personal information about people who visit our website, how we use it.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to hello@percivalclo.com.

How do we collect information from you?

We obtain information about you when you purchase a product from our website or popup shops, also when you signup to our mailing list. If you are registered you may receive up to 2 weekly newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

  • process an order you have made
  • send you weekly newsletters

If you haven't engaged in 6 months we are required to ask if you if want to stay in touch.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

How you can access and update your information

Please email us at hello@percivalclo.com if you wish to unsubscribe from our mailing list or want to be removed from our database.

Use of 'cookies'

Like many other websites, the Percival website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

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