By placing an order with Percival, you agree to and acknowledge our full terms and conditions. If there is anything you are unsure about please don’t hesitate to contact us at hello@percivalclo.com and we would be happy to answer your questions.

Sales and Promos

Promo codes are certain percentages off items across the Percival site (excluding sale items and collaborations). Only one discount code can be used at one time.

Jersey bundle offer: please be aware that only one discount can be applied per order. Discounts will only be applied to full priced items and cannot be combined with other promotions or on-sale items. Should you have any queries in relation to this then please contact us at hello@percivalclo.com and a member of the customer service team will be more than happy to assist you further.

The promos cannot be retrospectively deducted from orders made before the promotions launch date.

Shipping - UK

*FREE ECONOMY SHIPPING on orders over £100*

UK Tracked Next Working Day delivery is available on orders placed before 7pm, Monday - Thursday - £7.00. 

UK Tracked Economy shipping is 2-8 working days - £5 (or free for orders over £100).

International Shipping

For all information on international shipping costs, please click here

We are not liable for any lost packages caused by couriers. The fulfilment part of your order is the only part of your experience with us that we have no control over. Should any issues arise, please contact our customer service team at hello@percivalclo.com and we will do our utmost to help.

Duties and Taxes

Brexit update - Following the recent changes in trading agreements within the EU, we have opted to absorb any additional duties and charges applied at customs clearance. This means that whatever you pay at the checkout will be all you have to pay, so no nasty surprises :)

For countries outside of the EU, duties may be applied to your order. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. These will be calculated at the checkout.

Returns

Full priced items: you have 30 days from date you receive your goods to return your order. 

Discounted / Sale / Archive items: you have 14 days from date you receive your goods to return your order. 

Please note - Any order returned within the UK will cost £3. You do not need to pay anything at point of return, this will be deducted from your refunded amount. Membership members in and above level 2 will continue to receive free UK returns. 

Goods must be returned within 30 days (for full priced) or 14 days (for discounted items) from when they were received in their original condition with all tags still attached. Any time after 30 or 14 days or if the original condition is not met we reserve the right to refuse refunds or exchanges. We aim to process returns within 5 working days from when they arrive back with us, but please allow longer during busy periods. Returns will be refunded to the same method of payment.

**Returns are currently taking up to 3 weeks to process. Thank you for your patience.** 

Details of how to return your order are included on the A5 returns card included with your order or by clicking the following link; https://www.percivalclo.com/a/returns (UK only). 

For international returns, please click here

GOODS HAVE TO ARRIVE WITH US WITHIN THE 30 DAY WINDOW. ONLY REQUESTING YOUR RETURN WITHIN THE 30 DAYS DOES NOT COUNT.

If you would like to return your order via an alternative method we will not be responsible for lost or damaged returns. Note, purchases made in store, can only be returned in store.

We will not accept returns if it has shrunk, everything has been rigorously wash tested and has to be according to the care label and no other instruction. Machine wash indications - people often do a cold wash but their machine has a HOT INTAKE so the machine wont accurately gauge water temperature. If in doubt, please dry clean. 

You can return goods you have ordered from us if stock is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979.

Gift Cards and Credit Notes

We offer both physical and e-gift cards which can be purchased online. The digital gift code and physical card will be sent to the customer details entered in the checkout.

Valid for 12 months, value doesn't apply to shipping, if you don't use the whole amount at once, the remaining amount can be used at a later date.

Please note that gift cards are non refundable.

Discounts and deals

Discount codes should be applied on the final checkout page. If you use express checkout (Paypal, Amazon or Apple) it will bypass the checkout process and you will not be able to apply your discount. Only one discount/deal can be applied per order. Discounts cannot be applied to past orders.

Changing or cancelling your order

Unfortunately, all orders that have already been shipped from our warehouse cannot be amended. This is inclusive of delivery address, the items within the delivery, and any other changes to the specifications of your order. We appreciate your understanding. Please contact the customer service team via hello@percivalclo.com or via our online messaging system if you do wish to discuss anything further in regards to this.

Privacy

As of 25 May 2018, we're aligning with the European Union's new General Data Protection Regulation (GDPR). 

This Policy explains when and why we collect personal information about people who visit our website, how we use it.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to hello@percivalclo.com.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess

whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

To read our full privacy policy, please click here.

How do we collect information from you?

We obtain information about you when you purchase a product from our website or popup shops, also when you signup to our mailing list. If you are registered you may receive up to 2 weekly newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

• Process an order you have made
• Send you weekly newsletters

If you haven't engaged in 6 months we are required to ask if you if want to stay in touch.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

Please email us at hello@percivalclo.com if you wish to unsubscribe from our mailing list or want to be removed from our database.

Use of 'cookies'

Like many other websites, the Percival website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

The cookies being used by Mention Me for the programme are not marketing cookies: rather, they are strictly necessary for the operation of the platform and the provision of the programme so there should be no requirement for a user to accept or ‘consent to’ all cookies before the Mention Me cookies are dropped or tags loaded.

The cookies / tags placed during the referral process give the ability to:

• Identify a unique browser in our referral flow. This is used to prevent fraudulent use of the referral programme;
• Support customers clicking on share links and being successfully redirected to the right landing page (if that feature is used)
• Allow site visitors to close pop-ups/corner peels displayed on the site, to prevent a dissatisfactory browsing experience;
• Ensure that where there is more than one possible offer, a returning site visitor isn’t shown a different offer each time.

These are all “strictly necessary” for the referral programme to function effectively. As such, consent is not required under either PECR or GDPR. The same is true in terms of Mention Me’s processing of personal data during the provision of the programme: Mention Me acts as a data processor, under our instructions and on the basis of legitimate interests, not consent.

Legal Entity

Percival Menswear is the trading name for Greyson Whitley LTD, registration number 10477392, Registered at Unit 26, 86 Mainyard, Wallis Road, Hackney Wick, E95LN.