To start the return process for your order, please enter your email address or phone number and the order number below.
How to do a UK return..
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
How to return outside the UK..
- We do not currently offer free returns outside of the UK, but we are hoping to offer this very soon.
- Please use the form enclosed with your order.
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- Orange security tags must still be attatched (where applicaple)
Please note that no refunds are given on sale items, exchange or credit note only.
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund, credit note or exchange will be processed.
- Credit notes will be given to the email address used to make the original purchase.
- Exchanges will be automatically sent to the same address as the original order (please let us know if you would like it sent to an alternative address).
- All refunds will be processed within 10 working days of receiving them.