International Shipping & Returns

Postal strikes

Due to postal union strikes within the UK, there may be shipping carrier delays and some orders may take longer than usual to arrive. Don’t worry, our fulfilment team dispatch orders right away and we appreciate your patience through any minor delays - we’re on it!

INTERNATIONAL SHIPPING & RETURNS


← Swipe to see shipping and returns per territory →


COUNTRY/
GROUP
FREE SHIPPING
THRESHOLD
EXPRESS SHIPPING DUTIES & TAXES PAID FREE RETURNS
UK £50 £7 // Next working day (order by 8pm) YES YES
EU* €60 €12 // 1-3 days YES YES
UNITED STATES $70 $10 // 1 - 4 days YES YES
AUSTRALIA $200 $20 // 3 - 7 days YES YES
NORWAY 1250 kr 120 kr // 1 - 2 days YES YES
SWITZERLAND CHF 130 CHF 13 // 1 day YES YES
CANADA $180 $12 // 1 - 6 days DUTIES YES // TAXES AT CHECKOUT YES
UAE 550د.إ 60 // 2 6 days CALCULATED AT CHECKOUT 45
JAPAN P¥16000 JP¥1800 // 3 - 4 days CALCULATED AT CHECKOUT JP¥13000
MEXICO $3000 $350 // 3 - 5 days CALCULATED AT CHECKOUT $130
NEW ZEALAND $200 $20 // 3 - 6 days CALCULATED AT CHECKOUT $17.50
REST OF WORLD** £110 - CALCULATED AT CHECKOUT £9
REST OF EUROPE*** £10 - CALCULATED AT CHECKOUT YES

Please note shipping rates can fluctuate up or down due to exchange rates

If you have any questions please contact hello@percivalclo.com




 
NEED TO MAKE AN INTERNATIONAL RETURN OR EXCHANGE? 


Click here to enter your order details within the 
Global-E Returns Portal. 


EXTENDED RETURNS: Purchases made after 9th November 2022 can be exchanged or returned up to 7th January 2023. Returns must be unworn, unwashed, all tags attached and in the original condition. We reserve the right to deny exchanges or refunds if the garment appears to have been worn or spoiled.

If you’d like to make an exchange, please click ‘replacement’ when you are creating your return online. If you could also write on your invoice what item you want to exchange, our team will know how to proceed once this arrives with us.

We kindly ask you to use Percival's free returns label system for any International returns - this ensures a free return for you and access to tracking for our customer service. If you use an alternative option to return, we cannot guarantee shipping time or tracking. 

If your return isn't listed as free, then a subsidised cost which will be deducted from your final refund. We have arranged this in the hope it will make it cheaper and easier than using your normal postal service. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).


GOODS HAVE TO ARRIVE WITH US WITHIN THE 30 DAY WINDOW. ONLY REQUESTING YOUR RETURN WITHIN THE 30 DAYS DOES NOT COUNT.


Items are refunded to your original method of payment when they reach our warehouse and pass through our usual processing steps, which may take up to 28 days from the day the items were received due to the time of the year. Return transactions are usually instant, but in some cases there can be clearance delays. Please allow up to 10 working days from the date the refund is issued for your return to be credited to your original payment method.

Returns that we receive in a damaged condition will be investigated. Percival hold the right to refuse a refund and/or exchange for garments that are returned damaged.





GLOBAL-E


We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship Percival to over 100 destinations worldwide. Bonus!

When you buy your Percival clothing through Global-e, you will see that your payment method is charged by **Global-e// Percival**.

This purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which is clearly presented at checkout before you place the order).

 







*EU: 
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Vatican City State (Holy See)

***Rest of Europe: 
Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Isle of Man, Jersey, Liechtenstein, Moldova, Montenegro, North Macedonia, San Marino, Serbia, Ukraine

**Rest Of World: Algeria, American Samoa, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Cambodia, Cape Verde, Cayman Islands, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Curacao, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Georgia, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Iceland, India, Indonesia, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Korea (South), Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Macau, Madagascar, Malawi, Malaysia, Maldives, Marshall Islands, Martinique, Mauritania, Mauritius, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Nigeria, Niue, Northern Mariana Islands, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russia, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Singapore, Solomon Islands, South Africa, Sri Lanka, St Barthelemy, St Martin, Sudan, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands (U.S.), Wallis and Futuna Islands, Zambia, Zimbabwe