The ReceptionStart here
15% off your next order
A gift on your birthday
First general access to sales and promotions
The Library500 Points
Level 1 perks, plus...
20% off your next order
Free returns on all orders
Early access to sales and promotions
Free beers at the Perci Arms for you and your mates
The Terrace2000+ Points
Level 2 perks, plus...
25% off your next order
1x special gift per year
Exclusive access to product launches and events
The Closed Circle
How does it work?
£1 = 1 Point. You'll gain points for every single purchase and also earn extra points for subscribing to our newsletter, sms, leaving a review, and more.
Each time you earn points you will automatically* receive a notification letting you know what exclusive and personal discounts you've unlocked.
We will notify you when you gain access to a new room and all the new discounts and rewards that brings.
Sign up / Log inI Want In
How do I get these points?
Sign up / Log inI Want In
The Membership is our loyalty programme that rewards you for shopping with us. As you spend, you'll receive points and will be able to use those points for perks, discounts, early access to new collections and archive sales.
You will receive 1 point for every £1 you spend with us. You can also earn points from creating an account, signing up to our newsletter or sms, and leaving us review. There will also be days throughout the year where you can earn double points!
If you are shopping with us from outside of the UK, your points may differ to the value of your basket at checkout. All orders are converted to GBP at the point of sale, and that is the number of points you will receive after the 30 day returns window has closed.
From your loyalty account area, you can redeem points and will be given instructions on how to claim your reward. Any issues, please reach out to us at email@example.com , quoting "loyalty" in the subject, and we'll be happy to help.
Your points will expire after 12 months of no activity. As long as you order something through our website within 12 months, then they will not expire. You'll be reminded via email when your points are nearing their expiration date so you have plenty of time to use them up.
Your tier status is calculated on points accumulated in the past year, you will not be downgraded a tier for redeeming points.
You can exchange your points for discounts off products. These discount codes will shown in GPB, and only apply to full priced items only and not sale.
Your points cannot be redeemed in conjunction with a discount code but you will still earn points on every order you make.
Your points will be pending for the returns window of the order, 30 days. Once the return window has closed, your points will be released into your account. This stops ordering just to earn points and returning the clothes. If you have any questions or queries around this, please contact firstname.lastname@example.org quoting "loyalty" in the subject.
Your Membership account is linked to your existing account with us. If you do not have an account with us, you can create one via our sign up page.
Unfortunately we don't currently offer points for referring a friend, but the referal scheme is still live. Go get your 30 for 30.
If you can't find the answer to your questions, please email us at email@example.com quoting "loyalty" in the subject, or message us on live-chat between the hours of 9am - 6pm Monday - Friday