FAQs

It's now even easier to exchange or return your order. Please head to our UK returns portal here to start the process.

You have 21 days from date you receive your goods to return your order

We need to receive the order within the 21 day window for you to be eligble for a refund or exchange.

Unfortunately we cannot guarantee your requested exchange item will be in stock by the time it reaches our warehouse. In cases where stock is low online, we highly reccommend purchasing the item you know you would like, and request a refund for the unwanted item!

Items are refunded to your original method of payment when they reach our warehouse and pass through our usual processing steps, which may take up to 28 days from the day the items were received due to the time of the year.

Return transactions are usually instant, but in some cases there can be clearance delays. Please allow up to 10 working days from the date the refund is issued for your return to be credited to your original payment method.

In the event of any unforeseen circumstances, please contact our customer service team via the chat tool on our website or by emailing hello@percivalclo.com.

Yes! If you are inside the returns window, you can make an exchange or return in store :)

Yes! Please click 'replacement' when making your return, and include a note in your package with how you would like to proceed.

We certainly do! If you are having issues checking out, please click on the flag in the top right hand corner of the website and you can change the shipping to your country!

Please click here to make a return

Please see the International Shipping and Returns page to calculate how long your order will take.

Once an order has been placed, we cannot cancel or amend your order - this includes the delivery method you have chosen!

Please wait for a dispatch and shipping confirmation email to then allow you to track your order.

This could be one of two reasons: 1) Discount codes will NOT apply to sale items 2) Discount codes will NOT apply in alignment with other codes, this include the T and sweater deals. If you are still having trouble, please contact: hello@percivalclo.com

Please use the "notify me" button on the product page to be emailed as soon as that garment is back in stock!

Yes we do! Please find our digital gift cards here.

YES! We love to see everyone wearing Percival and proudly have lots of female fans! For sizing, please refer to the product sizing charts.

Please follow the individual care instructions included on the label of each garment and online. Please note that not all garments require the same care process.

Please use the "size" section on each product page to find the most accurate measurements for each garment. If you can't find this, you can always use the Fit Guide guide at the bottom of the page.