UK Shipping & Returns

 


FREE SHIPPING
THRESHOLD
EXPRESS SHIPPING ECONOMY SHIPPING FREE RETURNS
£50 £7 // Next working day (order by 8pm) £5 YES


Postal strikes

Due to postal union strikes within the UK, there may be shipping carrier delays and some orders may take longer than usual to arrive. Don’t worry, our fulfilment team dispatch orders right away and we appreciate your patience through any minor delays - we’re on it!


Shipping 

UK Tracked Next Working Day delivery is available on orders placed before 7:00 PM, Monday - Thursday - £7.00. 

UK Tracked Economy shipping is 2-4 working days - £5 (or free for orders over £50).

International Shipping | For all information on international shipping costs, please click here

If you have any questions please contact hello@percivalclo.com


Returning your item 

Free and easy returns on all UK orders. 

You have 30 days from the delivery date to return your order. A return form and label is included in your order, and all returns will be via Royal Mail. If you use an alternative option to return, we cannot guarantee shipping time or tracking. Note, purchases made in store, can only be returned in store.

Goods must be returned within 30 days from when they were received in their original condition with all tags still attached. Any time after 30 days or if the original condition is not met we reserve the right to refuse refunds or exchanges. Returns will be refunded to the same method of payment.

GOODS HAVE TO ARRIVE WITH US WITHIN THE 30 DAY WINDOW. REQUESTING YOUR RETURN WITHIN THE 30 DAYS DOES NOT COUNT.

Items are refunded to your original method of payment when they reach our warehouse and pass through our usual processing steps, which may take up to 14 days from the day the items were received due to the time of the year. Return transactions are usually instant, but in some cases there can be clearance delays. Please allow up to 5 working days from the date the refund is issued for your return to be credited to your original payment method.


Returns that we receive in a damaged condition will be investigated. Percival hold the right to refuse a refund and/or exchange for garments that are returned damaged.


International Returns | We have expanded our list of countries around the world eligible for free returns. A full list of these can be found here.

 

For any further questions please contact hello@percivalclo.com.