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TERMS &
CONDITIONS
2021

By placing an order with Percival, you agree to and acknowledge our full terms and conditions. If there is anything you are unsure about please don’t hesitate to contact us at hello@percivalclo.com and we would be happy to answer your questions.

Shipping


UK Tracked Next Working Day delivery is available on orders placed before midday - £7.00. 

UK Tracked Economy shipping is 2-4 working days - £5 (or free for orders over £50).

International orders are sent on a reliable tracked service. Delivery estimates and costs will vary depending on destination.

Duties and Taxes

Brexit update - Following the recent changes in trading agreements within the EU, we have opted to absorb any additional duties and charges applied at customs clearance. This means that whatever you pay at the checkout will be all you have to pay, so no nasty surprises :)

For countries outside of the EU, duties may be applied to your order. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order.


Returns

We offer a free returns service in the UK. Orders outside of the UK are responsible for paying for their returns. Goods must be returned within 14 days from when they were received in their original condition with all tags still attached. Any time after 14 days or if the original condition is not met we reserve the right to refuse refunds or exchanges. Returns will be processed within 5 working days from when they arrive back with us. 

Details of how to return your order are included on the A5 returns card included with your order or by clicking the following link; https://www.percivalclo.com/a/returns (UK only). Returns being made outside of the UK  should be returned to Percival Menswear, Wallace Road, 86 Mainyard, Hackney Wick, E95LN. Please complete the returns form and use the sticker provided.

.If you would like to return your order via an alternative method we will not be responsible for lost or damaged returns.

We will not accept returns if it has shrunk, everything has been rigorously wash tested and has to be according to the care label and no other instruction. Machine wash indications - people often do a cold wash but their machine has a HOT INTAKE so the machine wont accurately gauge water temperature. If in doubt dry clean. 

You can return goods you have ordered from us if stock is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979.


Gift Cards and Credit Notes

We offer both physical and e-gift cards which can be purchased online. The digital gift code and physical card will be sent to the customer details entered in the checkout.

Valid for 12 months, value doesn't apply to shipping, if you don't use the whole amount at once, the remaining amount can be used at a later date.


Discounts and deals

Discount codes should be applied on the final checkout page. If you use express checkout (Paypal, Amazon or Apple) it will bypass the checkout process and you will not be able to apply your discount. Only one discount/deal can be applied per order. Discounts cannot be applied to past orders.

Changing or cancelling your order

If you change your mind or have made a mistake with your order, please contact hello@percivalclo.com as soon as possible. We cannot guarantee amendments can be made but will try our best to accommodate. Once an order has been shipped we cannot change or cancel your order so a return must be made.


Privacy

As of 25 May 2018, we're aligning with the European Union's new General Data Protection Regulation (GDPR). 

This Policy explains when and why we collect personal information about people who visit our website, how we use it.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to hello@percivalclo.com.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess

whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.


How do we collect information from you?

We obtain information about you when you purchase a product from our website or popup shops, also when you signup to our mailing list. If you are registered you may receive up to 2 weekly newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

process an order you have made

send you weekly newsletters

If you haven't engaged in 6 months we are required to ask if you if want to stay in touch.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes


Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

Please email us at hello@percivalclo.com if you wish to unsubscribe from our mailing list or want to be removed from our database.


Use of 'cookies'

Like many other websites, the Percival website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.


Legal Entity

Percival Menswear is the trading name for Greyson Whitley LTD, registration number 10477392, 

Registered at Unit 26, 86 Mainyard, Wallis Road, Hackney Wick, E95LN.


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